Support Package Options
Your smart home system needs maintenance and updates to function optimally. At Total AV Control, we provide three tiers of support services, encompassing both remote and on-site assistance, system health assessments, upgrades, and more. It's important to note that our support packages are available to you regardless of whether your system was installed by us. Additionally, you don't need to subscribe to our packages to access our top-tier support services.
Bronze
£95+VAT per month
- Email access to service desk
- Basic remote diagnostics
- On-site support during working hours*
- 1 yearly remote service check
- SLA remote response time within 24 business hours
- SLA on-site response time within 72 business hours
*chargeable
Silver
£179+VAT per month
- Phone & email access to service desk
- Advanced remote diagnostics & programming (8 hours per year)
- On-site support during working hours (8 hours per year)
- Weekend on-site support*
- Remote network alerts
- 1 yearly on-site service check
- 2 yearly remote service checks
- SLA remote response time within 12 business hours
- SLA on-site response time within 48 business hours
*chargeable
Gold
£249+VAT per month
- Phone & email access to service desk
- Advanced remote diagnostics & programming
- Out of hours on-site support*
- Remote network alerts
- 2 yearly on-site service check
- 4 yearly remote service checks
- SLA remote response time within 6 business hours
- SLA on-site response time within 24 business hours
*chargeable